NS29 Session 28

29th Nordic Symposium on Tourism and Hospitality Research
Shaping mobile futures: Challenges and possibilities in precarious times

21-23 September 2021


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Title: Tourism and hospitality work in precarious times

Organisers: Susanna Heldt Cassel, Tara Duncan, Maria Thulemark, Trude Furunes and Olga Gjerald

Affiliation: Centre for Tourism and Leisure Research, Dalarna University, and Norwegian School of Hotel Management, University of Stavanger



The current situation with the Corona pandemic, the climate crisis debate and at the same time the fast development of the so called “sharing”, “gig” or “platform” economy, may lead to the end of tourism and hospitality industry as we know it. An important, but under-researched topic that is closely related to transformations within the global tourism system is tourism and hospitality work under these new emerging and uncertain conditions. The industry is battling high turnover rates and is often dependent on women, migrants, young and often inexperienced workforce. Tourism and hospitality workers have been acknowledged as vulnerable and the work carried out as precarious, where wages, job security and power relations in workplaces are important issues to highlight. The concept of decent work from the global SDG’s could be a starting point of these discussions. We would like to advance ideas, academic discussions and future collaborations in this field of study through this paper session. We welcome abstracts that address issues of tourism and hospitality work and workers in the current uncertain (post-COVID-19) time, the sharing/platform economy, “gig-workers” and tourism and hospitality work, gender and intersectional perspectives, issues of human resource management, skills and competence and discussions on power and subordination in tourism and hospitality work as well as new opportunities and challenges for future research in this area.